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privacy policy

FSK Minds Matter is committed to protecting your privacy and handling your personal information in accordance with UK data protection legislation, including the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018.

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This privacy notice explains how I collect, use, store and protect your personal information.

Who I am

Francesca Kerr
FSK Minds Matter
88 Church Road
Stockton-on-Tees
TS18 1TW

Email: fsktherapy@protonmail.com

Which information I collect

When you contact me through my website, by email, telephone, text message or social media, I may collect:

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  • Your name

  • Contact details telephone number, email address, postal address

  • Information you choose to provide about your circumstances and reasons for seeking therapy

  • Website usage information through cookies and analytics tools

  • If you become a client, further information will be collected as part of the therapeutic process. Full details regarding client records are provided within the therapy contract and assessment documentation.
     

Why I collect your information

​I collect personal information in order to:

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  • Respond to enquiries

  • Arrange and provide therapy services

  • Maintain professional records

  • Meet legal, ethical and insurance requirements

  • Manage appointments and communications

  • Improve the performance and security of my website

Lawful basis for rocessing

Under UK GDPR, I process personal information under one or more of the following lawful bases:

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  • Consent

  • Contract

  • Legitimate interests

  • Legal obligation

  • Where special category data \(including health\-related information\) is processed, additional safeguards apply in accordance with UK GDPR requirements.

How your information is stored

I take appropriate steps to keep personal information secure. Information is stored using password-protected devices, secure email systems and other appropriate security measures.

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Personal information is only retained for as long as necessary to fulfil the purpose for which it was collected and to meet professional, legal and insurance obligations.

Sharing information

Your personal information will not be sold or shared with third parties for marketing purposes.

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Information will only be shared where:

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  • You have provided consent

  • There is a legal obligation to do so

  • There is a serious concern regarding safety or safeguarding

  • Professional requirements make disclosure necessary

  • Where possible, any disclosure will be discussed with you first.

Cookies

This website uses cookies to help improve user experience and monitor website performance.

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You can manage your cookie preferences through the cookie banner displayed when visiting the website.​​

Your rights

Under UK GDPR you have the right to:

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  • Request access to your personal information

  • Request correction of inaccurate information

  • Request erasure where appropriate

  • Restrict or object to processing in certain circumstances

  • Request data portability where applicable

  • Withdraw consent where processing is based on consent

  • Requests can be made using the contact details above.

Complaints

If you have concerns about how your personal information is handled, please contact me in the first instance so I can attempt to resolve the matter.

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You also have the right to lodge a complaint with the Information Commissioner’s Office ICO.

Changes to this privacy notice

This privacy notice may be updated from time to time to reflect legal, regulatory or operational changes. The most recent version will always be available on this website.

DATA PROTECTION AND

COMPLAINTS PROCEDURE

Minds Matter

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FSK Minds Matter is committed to protecting the privacy and personal data of clients, prospective clients, website visitors and other individuals whose information we process.

 

If you have concerns about how your personal data has been collected, stored, used or shared, you have the right to raise a complaint with us.

 

How to make a complaint

 

If you wish to make a complaint regarding the handling of your personal data, please contact:

 

Francesca Kerr
FSK Minds Matter
Email: fsktherapy@protonmail.com

 

Please provide as much information as possible about your concern so that it can be investigated appropriately.

 

What happens next

 

  • We will acknowledge receipt of your complaint within 30 days.

  • We will review the concerns raised and investigate where necessary.

  • We will provide a response explaining the outcome of our investigation and any action taken.

 

If we cannot resolve your concern

 

If you remain dissatisfied with our response, you have the right to raise your concerns with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for upholding information rights.

 

Information Commissioner’s Office (ICO)

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

 

Post:


Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

This procedure relates specifically to concerns about the handling of personal data. General complaints about therapy services should be raised directly with FSK Minds Matter in the first instance.

 

Last Updated: June 2026

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